How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area.

You can register by bringing along your NHS medical card or completing a form available from reception. If you do not have your medical card, you will need to bring evidence of your identity.  This can be in the form of a passport, photo driving licence or student card.  We recommend that new patients undertake a health check with a practice nurse.

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Appointments

We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery before or on the day you wish to be seen. If you would like to be able to book a doctors appointment via the internet, please speak to reception.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

Home visits - If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am.  The doctor may contact you first to check how urgent your call is. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

Telephoning the doctor - Doctors are available to give advice over the phone. Please call the normal surgery number (01885 483412) and speak to reception. The receptionist will normally take your details and the doctor will call you back.

Online access - If you have registered for online access you can make an appointment by following this link and entering your log in details : http://www.patient.co.uk/patient-access.  If you would like more information or would like to register for this service you can either go online at  http://www.patient.co.uk/patient-access  or contact reception who can arrange for you to collect unique log in details.  You will need to provide evidence of identity at the Surgery before you can use the service.

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Clinics

Clinic Description Time
Nurse Practitioner For patients who wish to see a health care professional about their condition. Appointments are available on the day. Monday, Wednesday, Thursday and Friday mornings
Asthma Regular check-ups and advice from practice nurses on lifestyle, inhaler techniques and medication. Monday afternoon
Diabetic Regular check-ups and advice from our practice nurses on lifestyle, diet, blood sugar, foot and eye care and medication. Monday afternoon
Coronary Heart Disease Regular check-ups and advice from our practice nurses on lifestyle, blood pressure and medication. Tuesday morning
Stop Smoking Advice, techniques and support from our practice nurses to help you to give up smoking.  
Vaccinations Routine and travel vaccinations for all ages are available during surgery times by appointment with our nurses. If you are travelling and require vaccinations you will need to fill in a form before your appointment - these are available from reception.

We run a flu vaccination clinic in late October.
Ask at dispensary or reception for further information.
 
Warfarin A 'one-stop shop' clinic for patients on warfarin treatment. Wednesday morning
Counselling A counselling service run by our in-house counsellor. Appointments are normally arranged after consultation with a health care professional. Wednesday and/or Friday
Midwife Antenatal check ups performed by one of the community midwives. Tuesday afternoon
Postnatal Care Postnatal advice and support from a health visitor at The Hope Centre, Hereford Road

Thursday, 10.30am -12.30pm

Childrens clinic Run by a health visitor at The Hope Centre, Hereford Road. Provides advice on issues such as feeding, growth, development and behaviour.

Every Thursday  10.30am - 12.30pm

Minor Operations The doctors perform minor operative procedures in the surgery including freezing warts, mole removal etc. Please discuss your condition with a doctor first. Surgery hours

 

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Repeat prescriptions

To order your repeat prescription please leave your request in the box in the surgery porch, the box at Rowlands pharmacy in Bromyard or drop it into dispensary. On the repeat prescription order form tick the box alongside the items that you need. Alternatively you can telephone the dispensary with your request on 01885 488785 between the hours of 9.00am to 11.00am and 3.00pm to 5.00pm, Monday to Friday.

Your prescription will be ready for collection 48 hours after we recieve the request. The dispensary is open for collections from 8.30am to 6.30pm, Monday to Friday.

If you live in Bromyard town, or within 1 mile of the town, your repeat prescription will be sent to Rowlands Pharmacy for you to collect, unless you tell us otherwise. Patients who live further than a mile out of town should collect their prescriptions from the dispensary.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment, and a note will appear on your repeat presciption order form.

Online access - If you have registered for online access you can order your repeat prescription by following this link and entering your log in details : http://www.patient.co.uk/patient-access.  If you would like more information or would like to register for this service you can either go online at  http://www.patient.co.uk/patient-access  or contact reception who can arrange for you to collect unique log in details.  You will need to provide evidence of identity at the Surgery before you can use the service.

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Sick certificates

You only need a doctors note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.

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Test results

You will normally be required to ring the surgery to check if your test results are available. If so, the doctor will usually call you back to discuss these, or alternatively you may need to make an appointment to discuss them.

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Non-NHS services

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, HGV and other driving licence medical examinations, private prescriptions, passport signing and some vaccination services. Our fees for these services, which are in line with BMA approved national guidelines, are available at reception.

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